Branch Manager

Branch Manager, will ensure effective business, Coordinate with customers and internal team for customer satisfaction.

“Branch Manager” is responsible for overseeing the operations of a designated branch, managing a team, attainment of business objectives and maintaining strong relationships with dealers, customers and other stakeholders and ensuring exceptional customer service. Enabling Zonal / Product heads with market & competition information, inputs on new product requirements and industry trends.

Skills and Qualifications:

• Bachelor’s degree in Engineering preferably in Mechanical / Electrical.
• Minimum 10 years’ experience in sales & business development role in cold chain industry.
• Good knowledge of cold chain solutions viz cold rooms/ freezers / blast chillers & freezer / cold warehouses etc.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Analytical mindset with the ability to make data-driven decisions.

Key Responsibilities:

Team Leadership and Management

• Provide guidance, support, and performance feedback to team members.
• Foster a positive work environment that encourages productivity and teamwork.

Business Development:

• Identify opportunities for growth and expansion within the branch’s market.
• Develop and execute business plans to achieve revenue and profitability goals.
• Collaborate with marketing and sales teams to implement promotional activities.
• Establish connects and nurture business relationships with business influencers.

Customer Service:

• Develop and implement strategies to enhance customer satisfaction and retention.
• Resolve escalated customer issues and complaints effectively.
• Promote a customer-centric culture within the branch.

Operations Management:

• Oversee day-to-day operations of the branch.
• Ensure compliance with company policies, procedures.
• Monitor branch activities to achieve financial objectives and targets.